If you require any assistance using PEACH or would like to report any PEACH technical difficulties please conact the HMI on 0845 607 3224. The hours of operation are 06.00 to 22.00 Monday to Friday and 08.00 to 18.00 weekends and Bank holidays.

The Peach helpdesk is also contactable by email at peachenquiries@defra.gsi.gov.uk

If you have any questions or technical problems with the import of Plant Health products please call the the dedicated Plant Health Import helpdesk on 0844 248 0071 or email your query to phyto.york@fera.gsi.gov.uk

A contingency plan has been drawn up to explain our policy on the service provision you can expect from the PEACH system in the event of an IT malfunction